web analytics
Uždaryti

EU GENERAL DATA PROTECTION REGULATION (GDPR)

General Data Protection Regulation (BDAR) is the European regulatory framework for digital privacy. It sets the standard for data protection reform across the European Union and aims to simplify the regulatory environment for businesses, while giving EU citizens more control over their personal data. Businesses must comply with the BDAR in lawfully collecting personal data, protecting it from misuse, and organizing data processing. Businesses that do not comply with these rules will be penalized.

 

Our compliance strategy

UAB “Vertimų karaliai” always processes data responsibly, while protecting and ensuring the privacy of data of customers, suppliers, translators and partners worldwide. The Company maintains completely transparent disclosure of the use of the data collected, the period of time the data is stored and your rights regarding the collection, storage and use of your information.

 

Our data protection strategies are designed to protect our customers and other stakeholders. We have carefully reviewed the compliance of our strategies with the legislation and how we can improve the customer service experience. We are committed to complying with GDPR compliance standards and updating our strategies as necessary to continue to ensure and protect the privacy of the data we collect.

 

We are currently contacting our customers and stakeholders to explain how they can control the use of personal information provided to us.

 

 

Compliance with GDPR requirements

Verification of data sources

One element of GDPR compliance is to determine what personal data is stored, where it is stored, and for what purposes it is used. We have reviewed all personal data stored by UAB “Vertimų karaliai” accessing all our data sources, structured and unstructured data, currently unused and outgoing data through traditional databases.

 

Verification of all data resources

In order to determine what personal information can be found, we performed the process of categorizing and cataloguing personal data items such as name and surname, company name and email address.

 

Sharing our privacy rules

Another important element of data privacy is the establishment of strict governance to ensure that access to personal data is restricted to those who have a right to see such data, taking into account the nature of the personal data, the context of use and the rights of user groups.

 

Determination of data protection methods

We do have a variety of ways we can protect data, depending on user rights and the context in which the data is used. Data is protected by encryption, pseudonymization or depersonalization.

 

Collection of information

Data collection to ensure the best quality of services begins with your first interaction with UAB “Vertimų karaliai” regardless of whether you have requested a quote, sent us a document for translation or subscribed to our newsletter. All information collected is stored or included in a database which is owned by us and which we also supervise.

 

The data we collect from customers and suppliers includes, but is not limited to: user names, email addresses, email letters, images, and short-term VOIP data (to ensure that the data link is working). We also protect any content that customers send us during online chats; we store suppliers’ data about their qualifications, level of experience and specializations.

 

Upon the occurrence of interactions with our services, we receive and store information such as your IP address and device ID number. This information can be combined with other information to track data such as the number of visitors to our sites.

 

We collect information to ensure the highest quality of service, and we do not sell or otherwise transfer the information we collect to third parties.

 

 

Your rights

Each data subject has the following rights under data protection law, and we, as data controller, will respect them with regard to your data:

 

  • right of access to your personal data;
  • right to request the termination of the transmission of direct marketing material;
  • right to change or update your personal data;
  • rights related to automated decision making;
  • right to prevent or restrict the processing of your personal data;
  • right to transfer your personal data to another data controller;
  • right to request the deletion of data;
  • the right to complain to the relevant data protection authority about the acts or omissions of the data controller / processor if you consider that your respective rights have been infringed.

 

We will respond promptly to any inquiries or complaints and will endeavour to resolve the data dispute within one week of your notification. Particularly complex issues can take up to 2 months to resolve. We will notify you in the first month if the problem resolution process will take longer than a month.

 

Where data protection legislation requires a response within a certain period of time, we will provide a response within the required period of time.

 

 

Data submission, storage, user data upload and services 

If you wish to withdraw your consent to the processing of your data in connection with any matter for which your consent is required as provided for in this Privacy Policy, you may submit a written request to UAB “Vertimų karaliai” by sending an e-mail to info@vertimukaraliai.lt and request to terminate the processing of data.

 

If you withdraw your consent to the use of cookies, we will not be able to provide you with all / part of the services and ensure the smooth operation of the website.

 

In case of revocation of user-uploaded data, you must submit your free-form consent revocation request to the data controller. This will oblige UAB “Vertimų karaliai” to comply with the requirements related to the processing of user-uploaded data. This process may affect our ability to provide services to you.

 

UAB “Vertimų karaliai” will not share your data in excess of the criteria provided for in this Privacy Policy without your consent, except as required by law.

 

 

Consent cancellation

By undertaking to provide the highest level of service to its customers, UAB “Vertimų karaliai” may collect and store statistical information, including information that cannot be used to identify individual customers (depersonalised data).

 

If UAB “Vertimų karaliai” participates in a merger, acquisition or process in which any or all of our assets will be sold, we will inform our clients before transferring the data to a third party.

 

UAB “Vertimų karaliai” , as the controller of user-uploaded data, will process such user-uploaded data only in accordance with the terms of service established by UAB “Vertimų karaliai” , the service agreement with the data processors and in compliance with the requirements of the legislation regulating personal data processing.

 

We may share certain aggregate data with third parties, such as websites and devices that have accessed the website of UAB “Vertimų karaliai” . This data does not identify you. Access to your personal information is restricted to employees, suppliers and partners who need such information in order to provide the highest level of service in accordance with customer requirements. These entities/individuals have a legal obligation to maintain and protect your confidentiality and if they fail to comply with their confidentiality obligations, they are at risk of serious consequences, such as termination of contract, civil litigation, or prosecution.

 

In order to provide our services, we may store your data outside the European Economic Area (EEA) and it may be transferred or accessed from outside the EEA. In this case, the data may also be processed by employees working on our behalf outside the EEA, another entity in our group of companies or any of our suppliers. Our contracts with all recipients of such data act as safeguards to ensure the security of your information. We store all of your information on secure servers owned by us or a contracted third party. By submitting your data, you expressly consent to this transfer, storage and processing procedure. In the event that we provide you with a password to access the service, you will be responsible for maintaining the confidentiality of that password.

 

We only share information with partners and organizations that also meet GDPR requirements. Information about you may include your name, surname and email address.  Please contact us by email if you wish to delete this information info@vertimukaraliai.lt.

 

 

Preservation and destruction of completed translations

We keep the documents related to your translation task, including source documents, supporting documents and the completed translation, in our system for a maximum of 6 years from the date of ordering the translation task. At the end of the storage period, all documents related to your translation will be deleted from our system securely and permanently.

 

 

Legal information

UAB “Vertimų karaliai” respects the privacy and confidentiality of its customers and visitors, therefore, any personal information you provide to us will be protected in accordance with data protection legislation. We have created this privacy policy as a guidance for our customers and other stakeholders to explain what information we collect and how that information is used.

 

 

What information does UAB “Vertimų karaliai”  collect?

The information collected by UAB “Vertimų karaliai”  includes, but is not limited to:

 

  • your name and surname;
  • address;
  • phone number;
  • email address;
  • credit / debit card details (if related to payment);
  • your business credit information (if it relates to the submission and payment of a translation assignment).

Credit / debit card details will be collected, although they will not be stored in our database along with other information. Such information will be stored in “Direct Payment Solutions“ (stripe.com) – in the database of a third party, our secure online payment processing service provider.

 

You may request information about our services, download marketing and other materials related to the provision of services, request a quote and discuss the assignment with a specialist from UAB “Vertimų karaliai” .

The types of information you provide to us may include names, addresses, phone numbers, and email addresses.

 

 

Certified security

In order to maintain the security of your personal information, UAB “Vertimų karaliai”  is certified according to the ISO17100 certification standards, the highest global quality standard for translation services. We use industry-standard controls, including Internet firewalls and physical access controls, we perform sophisticated testing and assessments to maintain compliance with certification requirements as well.

 

 

Archiving of completed translations

The protection of your documents and privacy continues even after the work is completed. Upon the completion of the assignment, we mark the status of the file as “Completed”. After three months, the status of “Completed” is changed to “Archived” and stored for up to six years. At the end of the archiving period or when the client requests the destruction of documents, the file and all original documents, additional documents and translation files are securely destroyed.

 

 

Cookies

LLC King of Translation uses “cookies” on its website. A cookie is an identifier that contains some of the information used to identify the pages of websites you visit. The information is sent from the website to your computer’s hard drive, through the browser you use. During subsequent visits to the website, the browser sends the message back to the web server. LLC King of Translation uses this information to monitor navigation models in order to streamline and improve customer service by identifying the most important information and services. The information is stored in a secure database to simplify and improve the customer service process. To opt out of cookies, you must turn them off in your browser by changing your browser settings, although this may limit the functionality of certain website features or cause some features to stop working smoothly.

 

For your convenience, the websites of LLC King of Translation may contain links to third party websites, and if you click on these links, you will leave the website of LLC King of Translation. LLC King of Translation does not endorse or make any representations about third party websites and we do not control the information provided in the privacy practices of these enterprises. LLC King of Translation privacy policy does not cover any information you provide to these third-party websites.

 

 

Contact details

For more information about our current privacy policy and its compliance with GDPR requirements, or if you have any doubts or complaints, please email us at info@vertimukaraliai.lt.

 

If you believe that your privacy has been violated, you may file a formal written complaint by mail to Geležinio Vilko str. 18A, Vilnius (10th floor).