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Customers

Customer collaboration contributes to translation success

When it comes to the quality of translations, we all know that the translator must be qualified, ready for work, and have specific competences, but we often overlook that a significant element of success is the level of co-operation between the customer and translators. To establish this level of co-operation, planning is important. It is in the interest of the translators for the customer to work with them and provide as much information as possible for the translation. It is particularly important for close communication between the translator and customer, when the work is complex or the deadline is tight. Of course, the customer must also be active and willing to be involved in the translation process. If the customer is not engaged in the process or creates frequent delays, this can have a negative impact on the quality of the translation, and cut into the time allocated for the translation. In addition, it is important that the customer submits the correct original text, as it is important for translators to understand the meaning of this text to ensure the translation is done properly. Thus, it is important to view the translator and the customer as partners working for one goal – quality translation. Therefore, we willingly cooperate with customers and fulfil their desires.

Focus on customer is the most important

Customers who have a contract with us can have absolute confidence that their interests will be taken into account. Our customers know that they are very important. Many of the companies in the market become complacent over their regular customers and tend to pay less and less attention to their projects. However, poor service does not satisfy customers. We understand the importance of working with the customer both before, during and after the translation. You can always call or come to our office and find out some more details.

What will we give the customer?

By choosing to work with our translation agency, you can be confident that you will be able to:

  • Communicate with friendly staff of our agency, ask questions, receive accurate answers.
  • Coordinate the price of the work together in advance.
  • Always stay informed about the progress of the work.
  • Choose the most acceptable way to communicate with translators.
  • Receive a high-quality translation on time, within the agreed deadline.

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